What each tier is for
Basic is a pilot seat. Standard is daily use for a handful of agents. Elite is when you want workflow builder, compliance checker, and the full launched catalog for your industry.
Founders on Basic: you are buying proof, not permission to boil the ocean. One seat, one app, one metric.
Elite is for teams that already fight over seat access because the first apps worked, not because the pricing page looked impressive.
Seats should match desks
| Plan | Agent seats | Typical buyer |
|---|---|---|
| Basic | 1 | Founder or ops lead proving ROI |
| Standard | 5 | Small office with daily users |
| Elite | 10 | Team standardizing on catalog apps |
| Enterprise | 100+ | Custom integrations, not daily catalog swap |
Shadow logins defeat billing and audit. Seat limits nudge you to provision real users.
If three people share one login, your audit story collapses. Provision seats even when it feels early.
Enterprise stays at the edges
Custom pipes belong in Enterprise SOW work. Day-to-day agent tasks should still live in the catalog so you are not maintaining one-off integrations per desk.
Enterprise SOW for the weird ERP pipe; catalog apps for the other ninety percent of desks. Mixing that up is how projects stall.
Renewal conversation
Before renewal, list daily active agents, top three apps, and one metric moved (handle time, edit distance, reopen rate). Upgrade tiers when the list proves daily use, not because sales offered a discount.
Downgrade conversations are OK too if seats were provisioned for curiosity, not workflows.
Field notes from recent pilots
Basic pilots with one metric beat Elite purchases with none.
Seat limits feel annoying until an audit asks who used AI last month.
Enterprise SOW for ERP pipes; catalog apps for desks, mixing them slows both.
Renewals go smoother with a one-page usage summary than with enthusiasm.
Downgrading unused seats is normal, not failure.
Image credits
- Leadership team in a strategy working session · Photo by Jason Goodman on Unsplash
- Developer reviewing data and code on a laptop · Photo by Markus Spiske on Unsplash
- Small business team in a working session at a table · Photo by Campaign Creators on Unsplash
- Business handshake after a policy review meeting · Photo by LinkedIn Sales Solutions on Unsplash
- Team reviewing financial reports on a shared screen · Photo by Headway on Unsplash
Illustrations and tutorial mockups are original to EZ4YouTech.com. Stock hero photos use Unsplash or Pexels licenses (see site image attribution records).
Next step
Ready to move from reading to doing? Start with a pilot or talk to our team.